Terms of service

Purpose

EasyTenant is an online (SaaS) service allowing an IT service provider (MSP) to carry out Microsoft 365 administration operations on its clients’ tenants, from a single console, after administrator consent for each tenant.

Subscription and account

Subscription is completed online. The subscriber guarantees the accuracy of the information provided and remains responsible for the confidentiality of its technicians’ access. The service is reserved for professional use.

License to use

Subject to payment of the subscription, the publisher grants the subscriber a non-exclusive, non-assignable and non-transferable right to use the service, for the duration of the subscription and for the purposes of its professional activity.

The subscriber shall not resell, sublicense, decompile, disassemble or attempt to extract the source code of the service, nor use the service to develop a competing product or service. Intellectual property in the service remains the publisher’s at all times.

Subscription and pricing

The service is offered in three plans per MSP, based on the number of client tenants managed: Starter (up to 15 tenants) at €49 per month or €490 per year; Advanced (up to 50 tenants) at €99 per month or €990 per year; Unlimited (unlimited tenants) at €199 per month or €1,990 per year. The number of technicians is unlimited in all plans. Prices are shown in euros. VAT not applicable, article 293 B of the French General Tax Code (VAT exemption for small businesses).

Subscribers who signed up before these plans came into force keep their previous price and terms for as long as their subscription remains active.

The publisher reserves the right to change its prices; any change is notified and applies from the next billing date.

Billing and payment

The subscription is monthly or yearly, payable in advance by bank card through the payment provider Stripe. An invoice is issued at each billing date. In the event of non-payment, access to the service may be suspended.

No discount is granted for early payment. Any late payment automatically triggers, without prior notice, a penalty calculated on the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by 10 percentage points, together with a fixed indemnity of €40 for recovery costs. Additional compensation may be claimed upon proof if actual recovery costs exceed this amount.

Term and cancellation

The subscription is taken out with no minimum term and renews by tacit renewal on the chosen billing cycle. The subscriber may cancel at any time from its settings; cancellation takes effect at the end of the current period, with no refund of the period already started.

The publisher may terminate the subscription in the event of the subscriber’s breach of these terms.

Right of withdrawal

As the service is intended exclusively for professionals acting within their business activity, the right of withdrawal provided by the French Consumer Code does not apply.

Service availability

The publisher uses reasonable means to ensure the availability of the service, without guaranteeing uninterrupted access. The service may be suspended for maintenance.

The service depends on Microsoft’s interfaces; the publisher cannot be held liable for any resulting unavailability.

User obligations

The subscriber undertakes to hold the authorizations required to administer its clients’ tenants, to use the service in accordance with applicable regulations, and not to compromise the security or integrity of the service.

Access security

The subscriber is solely responsible for the security of its technicians’ accounts and how they are used. A compromised account may result in unauthorized operations on its clients’ systems.

The publisher implements security measures appropriate to the state of the art, to limit the risk of unauthorized access and to allow operations to be identified after the fact. These measures cannot guarantee the absence of fraudulent access, in particular where it results from a security failure attributable to the subscriber.

Accordingly, the publisher cannot be held liable for the consequences of unauthorized access resulting from a failure of the subscriber, or one of its technicians, to meet its usual security obligations.

Warranty

The service is provided “as is”. The publisher does not warrant that the service will meet any specific requirement not expressly agreed in writing, nor that it will be free of errors or interruptions, beyond the warranties that are legally mandatory between professionals.

Liability

The service allows the subscriber and its technicians to carry out, on behalf of their clients, administrative operations on third-party information systems. Some of these operations are irreversible or can only be corrected by a subsequent action from the subscriber.

It is the subscriber’s responsibility to verify the exact identity of the recipient of an operation before validating it. The publisher carries out the instructions it receives without assessing their appropriateness or merits.

Accordingly, the publisher cannot be held liable for the consequences of an operation carried out by the subscriber or one of its technicians, including any resulting misidentification, data loss, or service interruption. This liability rests exclusively with the subscriber.

In all other cases, the publisher’s liability is limited to direct and foreseeable damages and may not exceed the amounts paid over the last twelve months.

Personal data

The processing of personal data is described in the privacy policy. For operations carried out on client tenants, the publisher acts as a processor within the meaning of Article 28 GDPR.

Changes to the terms

The publisher may modify these terms. Changes are notified and apply from the next billing date. Continued use of the service constitutes acceptance.

Governing law and jurisdiction

These terms are governed by French law. Failing an amicable resolution, any dispute falls under the exclusive jurisdiction of the courts of the publisher’s registered office.