Create, delete or restore a user
Creates an account, deletes it, or restores it from the recycle bin during the retention period.
Required permission :Creation / Deletion
Create a user
Creates the Microsoft 365 account and, optionally, assigns it licenses.
Where to find it : Tenant’s user list → “New user” button
Fields to fill in
| Field | Description | Example | Required |
|---|---|---|---|
| Full name | Display name of the new account. | Claire Dawson | Yes |
| Work email address | The user’s Microsoft 365 sign-in identifier. | claire.dawson@client.com | Yes |
| Alias | Local part of the technical address. Reuses the address above if left blank. | cdawson | No |
| Usage location | Two-letter country code; determines which licenses Microsoft allows assigning. | FR | Yes — 2 letters, defaults to FR |
Checkboxes and options
| Option | Description |
|---|---|
| Checkbox per license to assign on creation | Optional — can also be done afterwards from the Licenses panel. |
Good to know
- A temporary password is generated and shown only once.
Delete a user
Two modes: keep the mailbox (it becomes shared, licenses are freed, sign-in is blocked) or a classic delete (account recoverable for 30 days).
Where to find it : User profile → “Delete” button
Fields to fill in
| Field | Description | Example | Required |
|---|---|---|---|
| Delegate | Address that will receive access to the converted mailbox. Only shown in “Keep the mailbox” mode. | manager@client.com | Yes, in “Keep the mailbox” mode |
Checkboxes and options
| Option | Description |
|---|---|
| Full Access | The delegate can open the mailbox as if it were their own. |
| Send As | The delegate can send messages using the mailbox’s address. |
Good to know
- In “Keep the mailbox” mode, at least one of the two checkboxes must be checked.
- The “Classic delete” mode requires no field.
Restore a user
Restores a deleted account during its 30-day retention period.
Where to find it : Tenant → “Deleted users” → “Restore” button
Fields to fill in
No field to fill in — a single confirmation button is enough.
Checkboxes and options
| Option | Description |
|---|---|
| Reassign licenses | Checked: the licenses the user had before deletion are kept. Unchecked: Microsoft reassigns them automatically but the application removes them right away, to avoid using up quota needlessly. |
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