Automatic reply
Turns a mailbox’s out-of-office message on or off.
Required permission :Auto-reply
Three possible statuses (disabled, always enabled, scheduled) and one message per audience.
Where to find it : User profile → “Automatic reply” panel
Fields to fill in
| Field | Description | Example | Required |
|---|---|---|---|
| Start | Start date and time. Only shown in “Scheduled” status. | 2026-08-01 09:00 | Yes, if status is “Scheduled” |
| End | End date and time, after the start. Only shown in “Scheduled” status. | 2026-08-15 18:00 | Yes, if status is “Scheduled” |
| Internal message | Reply sent to colleagues on the same tenant. 10,000 characters maximum. | I’m out of office until August 15, contact Paul Marsh for anything urgent. | Yes, as soon as the automatic reply is active |
| External message | Reply sent to senders outside the company. 10,000 characters maximum. | Thank you for your message, I’ll reply once I’m back on August 15. | No |
Checkboxes and options
| Option | Description |
|---|---|
| Status: Disabled / Always enabled / Scheduled | Turns the automatic reply off, keeps it always on, or limits it to the date range above. |
| External audience: None / Contacts only / Everyone | Decides who outside the company receives the external message. |
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